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TERMS OF SERVICE

OVERVIEW

Welcome to NovaNAD EU (“NovaNAD EU”, “we”, “us”, or “our”). NovaNAD EU operates this website, including all information, content, features, products, tools, and services available through it (collectively, the “Services”). Our store is powered by Shopify, which allows us to provide the Services to you.

These Terms of Service (“Terms”) together with any referenced policies outline your rights and obligations when accessing or using our Services. Please read these Terms carefully as they contain important information about your legal rights, warranties, and limitations of liability.

By accessing, visiting, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must discontinue use of the Services immediately.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your country of residence and that you have given consent for your minor dependents to use the Services through devices you own or manage.

You may be required to provide accurate, current, and complete information (e.g., email, billing details, shipping address) to access certain parts of the Services or complete purchases. You agree that the information you provide is correct and that you have the legal right to provide it.

You are fully responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account. You may not sell, transfer, or assign your account.

SECTION 2 – OUR PRODUCTS

We aim to describe, depict, and represent our products as accurately as possible. However, colors, appearance, and packaging may vary due to device settings, lighting, or batch differences.

We do not guarantee that products will meet your expectations or appear identical to online images.

We reserve the right, at any time and without notice, to:

Modify product descriptions
Change ingredients, packaging, or features
Limit product sales to any geographic region, jurisdiction, or individual
Discontinue any product

Due to the sterile and consumable nature of our products, usage instructions must be followed carefully and responsibly.

SECTION 3 – ORDERS

Your order constitutes an offer to purchase. We reserve the right to accept or decline orders at our sole discretion. An order is not accepted until payment is processed and an order confirmation is issued.

Please verify your order details before submitting. We may not be able to cancel or modify orders once accepted and dispatched.

Your purchases are subject to our Refund & Return Policy, which can be viewed here: [LINK].

You represent and warrant that all purchases are for personal use—not for resale, distribution, or export unless explicitly authorized by us.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and product availability are subject to change without notice. The price charged will be the price applicable at checkout and confirmed in your order email.

Prices shown exclude:

VAT (where applicable)
Duties
Import taxes
Shipping and handling fees

You agree to provide accurate and updated billing and payment information so that we can complete transactions and contact you as required.

You confirm and warrant that:

The payment method used is valid and legally yours.
You are authorized to use it.
All charges will be honored by your financial institution.
You will pay all charges, including taxes, fees, and shipping costs.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, weather, or events beyond our control.

Ownership and risk of loss transfer to you once the product is handed to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services—including trademarks, product names, images, text, graphics, videos, and layout—is the property of NovaNAD EU, its affiliates, or licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publish, or create derivative works without our written permission.

All rights not expressly granted remain reserved.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to optional third-party tools that we neither control nor monitor. These tools are provided “as is” without warranties or conditions.

Your use of third-party tools is entirely at your own risk. You should review the terms of the relevant third-party providers before use.

We may add new features or tools in the future; these will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or resources. We are not responsible for the content, accuracy, policies, or actions of third-party sites.

Your interactions with such sites are entirely at your own risk. Complaints or concerns should be directed to the relevant third-party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

NovaNAD EU is powered by Shopify. Shopify facilitates our online platform but is not involved in any transactions between you and NovaNAD EU.

By using our Services, you acknowledge that Shopify bears no liability for any purchase, product, damage, or dispute arising from your interactions with NovaNAD EU.

SECTION 10 – PRIVACY POLICY

All personal information collected is governed by our Privacy Policy, available here: [LINK].

Because Shopify hosts our store, certain personal data is transmitted to and processed by Shopify and its third-party providers, which may be located outside your country.

Your continued use of the Services constitutes consent to these privacy practices.

SECTION 11 – FEEDBACK

By submitting any feedback, suggestions, reviews, or ideas (“Feedback”), you grant us a perpetual, worldwide, royalty-free, sublicensable license to use and publish the Feedback for any purpose, including marketing, improvement, and product development.

You confirm that you:

Own or have rights to the Feedback
Are truthful and compliant with applicable laws
Are not breaching any intellectual property or privacy rights

We may remove Feedback that violates these Terms.

SECTION 12 – ERRORS AND INACCURACIES

We may occasionally publish typographical errors, omissions, or inaccuracies in product descriptions, pricing, or availability. We reserve the right to correct such issues at any time without notice, including after you submit an order.

SECTION 13 – PROHIBITED USES

You agree not to use the Services for any unlawful, harmful, abusive, defamatory, fraudulent, or prohibited activity, including but not limited to:

Violating any laws
Infringing intellectual property rights
Distributing malware or malicious code
Harvesting personal data
Sending spam
Attempting to bypass security controls

Violation may result in termination of your access.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services at any time without notice if you violate these Terms. You remain liable for any outstanding payments.

Sections that logically should survive termination (e.g., Intellectual Property, Limitation of Liability, Indemnification) will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except where expressly stated, the Services and all products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted service, complete accuracy, or error-free operation.

Some jurisdictions do not allow limitations on implied warranties; those limitations may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, NovaNAD EU and its affiliates, officers, directors, employees, agents, and partners shall not be liable for any:

Indirect or consequential damages
Loss of profits or data
Loss related to delays, delivery failures, or service interruptions
Damage arising from your use of the Services or products

Your sole remedy for dissatisfaction with the Services is to discontinue use.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless NovaNAD EU, Shopify, and all related parties against any claim, loss, liability, or expense arising from your breach of these Terms or your violation of any law or third-party right.

SECTION 18 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain in effect.

SECTION 19 – WAIVER & ENTIRE AGREEMENT

Failure to enforce any right does not constitute a waiver.
These Terms, together with referenced policies, constitute the entire agreement between you and NovaNAD EU regarding your use of the Services.

SECTION 20 – ASSIGNMENT

You may not transfer your rights under these Terms without our written permission. We may assign our rights at any time without notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where NovaNAD EU is headquartered. You agree to submit to the exclusive jurisdiction of the courts located therein.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at any time. Material changes will be communicated in accordance with applicable laws.

Your continued use of the Services after any changes constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about the Terms of Service should be directed to:
📧 info@novanadplus.com

Please complete the business details below before publishing:

Trading Name: NovaNAD EU
Email: info@novanadplus.com
Business Address: Savska cesta 41, 10000, Zagreb, Croatia

Phone Number: +381 61 2699 999